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RETURN & EXCHANGE

At 16:15, we are committed to ensuring every product reaches you in impeccable condition.

Unboxing Video Requirement
To help us efficiently address any concerns, customers are required to record a clear unboxing video before opening the package.
This video is essential for processing claims related to damaged or incorrect items.

Exchange Criteria
Exchanges are accepted only for products that are damaged or incorrect (e.g., wrong item delivered or manufacturing defects).

Logistics Charges
• For exchange requests made due to reasons other than an error on our part, a logistics fee of ₹200 will apply.
• If the issue arises from our side such as a wrong or damaged product, we will bear the full exchange cost.

Request for an Exchange
Please share the unboxing video along with your order details via our customer support channel within 48 hours of delivery.
Once your request is reviewed and approved, we will guide you through the next steps.

We truly appreciate your understanding and cooperation. For any assistance, our support team is always here to help.

Refund Policy
Please note that we do not offer refunds. We request all customers to carefully review our Return & Exchange Policy for complete details