PRIVACY POLICY
This Privacy Policy sets forth the manner in which Mark 16:15 (hereinafter referred to as “16:15,” “we,” “our,” or “us”) collects, uses, discloses, and otherwise processes your personal data when you access or use 16:15mark.com (the “Platform”).
You may browse certain portions of the Platform without creating an account; however, access to and use of our products and services requires registration and is presently restricted to users located within India. Your personal data is principally governed by the laws of India and is stored within Indian territory. Notwithstanding the foregoing, certain data may be transferred to, processed in, or stored on servers located outside India in order to facilitate the efficient provision of our services. Such transfers shall be undertaken in compliance with applicable Indian data-protection and privacy laws.
By accessing, registering on, or otherwise using the Platform, you hereby provide your explicit and informed consent to the collection and processing of your personal data in accordance with this Privacy Policy, our Terms of Use, and any service-specific terms that may apply. You further agree that all matters relating to your personal data shall be governed exclusively by the laws of India, including but not limited to all applicable statutes, rules, and regulations concerning data protection and privacy.
Collection of Data
We collect personal data from you directly (such as when you access or interact with our Platform or use our services), through our ongoing relationship with you (including purchases and service usage), when you voluntarily make information public (for example, posts on social media), and when you download, install, or use any of our services.
While certain portions of the Platform may be browsed without registration, once you provide personal data or use our services, you may no longer remain anonymous to us. Mandatory and optional data fields will be clearly indicated, allowing you to choose the information you provide.
We may also receive data about you from third parties, such as logistics partners, or create and combine data based on your interactions with us. 16:15 is not responsible for any personal data you disclose in public domains, and this Policy does not govern the practices of third parties that may share information with us.
The categories of personal data we may collect include, but are not limited to, the following:
1. Registration, Personalisation & Security:
Basic identifiers: such as your name, date of birth, device identifiers, and IP address used to personalise services, fulfill orders, resolve disputes, troubleshoot issues, and detect fraud or other unlawful activities.
2. Communication & Delivery:
Contact details and delivery addresses necessary to process and deliver orders, and to send service-related or commercial communications. With your permission, we may access SMS, instant messages, contacts, camera, photos, location, and device data to enhance and enable certain features. Some services may be unavailable if permissions are not granted.
3. Transaction Processing:
Payment details such as bank account information or credit/debit card numbers are required for secure and efficient transaction processing.
4. Eligibility & Verification Checks:
For specific products, services, or events (including credit or payment-related offerings), we may collect identity verification data such as PAN, GST number, government-issued identification, KYC details, and credit information, which may be shared with authorised banking or lending partners.
5. Marketing & User Experience:
Demographic and preference-based data such as interests, lifestyle details, and purchasing behaviour used to tailor content and improve our services. Participation in surveys or the provision of additional profile information is voluntary. You may opt out of marketing communications at any time.
6. Customer Support & Correspondence:
Records of your communications with our support channels, as well as personal correspondence and third-party communications relating to your activity on the Platform, may be maintained for quality, safety, and compliance purposes.
7. Public Forums & User-Generated Content:
Content shared in public sections of the Platform is publicly accessible and may be collected for internal use, research, training, or compliance. With your explicit consent, images you upload to social media may be displayed for promotional or product-related purposes to enhance authenticity.
8. Third-Party Services:
We do not control or assume responsibility for the privacy practices of third-party partners. You are encouraged to review their respective privacy policies before sharing any personal data.
Cookies
We utilize cookies and similar tracking technologies to operate, enhance, and analyze our Services. Cookies enable us to remember your preferences, optimize platform functionality, conduct analytics, and improve user experience. We may permit third-party service providers and advertising partners to deploy cookies for tailored services and advertising.
Most browsers accept cookies by default. You may configure your browser to reject or remove cookies; however, doing so may impair functionality and limit access to certain features of our Services. Blocking cookies may not prevent all information sharing with third parties, including advertising partners.
Information Sharing and Disclosure
We may disclose your personal information to third parties for the following purposes:
• Service delivery and order fulfillment
• Payment processing and credit verification
• Personalized recommendations and marketing activities
• Legal compliance and enforcement of our Terms of Use
• Fraud prevention and security measures
• Analytics and platform improvement
Third-party recipients may include sellers, business partners, service providers, and affiliates, who may use your information for their own marketing purposes unless you opt out. In the event of a merger, acquisition, or corporate restructuring, your data may be transferred to the successor entity, which shall be bound by this Privacy Policy.
We may disclose personal information to government authorities or law enforcement in response to legal process, court orders, or where reasonably necessary to protect rights, property, or public safety.
Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Data Security
While we implement reasonable security measures, no system is entirely secure. We cannot guarantee absolute security, and information transmitted to us may be vulnerable during transit. We recommend against transmitting sensitive information through unsecured channels.
Data Retention
We retain personal information only as long as necessary for the purposes outlined herein, to comply with legal obligations, resolve disputes, and enforce agreements. Data may be retained in anonymized form for analytical purposes.
Marketing Communications
You may opt out of promotional communications by using the unsubscribe mechanism provided in our emails. Transactional communications regarding your account or orders will continue.
Age Restrictions
Our Services are available only to individuals legally capable of forming binding contracts. We do not knowingly collect information from individuals under 18 years of age. By providing information regarding minors, you represent that you have authority to do so.
Your Rights
Subject to applicable law, you may have rights to access, correct, delete, or port your personal information, restrict processing, withdraw consent, and appeal our decisions. Exercise these rights by contacting us at the details below. We will verify your identity before processing requests and will not discriminate based on rights exercised.
Policy Updates
We may modify this Privacy Policy periodically. Material changes will be communicated via email or platform notice as required by law.
Contact & Complaints
For questions, complaints, or to exercise your rights, contact us at reachout@1615mark.com.
